Frequently Asked Questions

The Show is open from 30th July – 2nd August 2020. Opening hours are as follows:
Thursday – 10:00am – 5:30pm
Friday – 10:00am – 5:30pm
Saturday – 10:00am – 5:30pm
Sunday – 10:00am – 5:00pm

The show takes place at The NEC, Birmingham. The show can be easily reached by train, bus, coach, plane or car. Click here for full details on how to get to the show

Next year’s date will be from the 29th July – 1st August 2021.

The NEC has 16,500 car park spaces available. Once you’ve parked you can either take a free shuttle bus or walk to the halls 7, 8 and 9 using our sign posted footpaths. Please note that the North car parks are likely to be the ones used for The Festival of Quilts, all car parks are signposted.

Onsite parking costs £16.00 per day, or £20.00 for Express Parking.

Coach parking costs £20.00 per day and £15.00 for Mini buses.

Please check the website for advanced booking prices starting from £12.00*

Prices are subject to change. Please check with venue directly on 0121 780 4141.

NB. Disabled parking at the NEC is £16.00 per day.

For more information and maps visit http://www.thenec.co.uk/travel/car

The NEC is accessible to disabled visitors.

Please display your Blue Badge clearly in your vehicle. You will be directed to the nearest disabled car park – where you can be dropped off and picked up at the end of your visit. Please note there is £12 charge for parking – please see our travel page for more parking details. Please note, you should bring your Blue Badge with you, even if you are arriving by taxi.

Wheelchairs – available free of charge for blue badge holders and £5 for all other visitors.  The number of wheelchairs we have available is limited, so if you’ve got your own, please bring it with you.

Scooters – £15 per day for all visitors.

We strongly advise visitors to pre-book equipment to avoid disappointment. We operate a telephone booking line Monday to Friday 0900hrs-1600hrs on 0121 780 4141 (Option 2 and then Option 7), or alternatively you can email at InfoEmailAccount@necgroup.co.uk

For any visitors who have not pre-booked equipment and arrive on the day, any remaining stock will be issued on a first-come, first-served basis. As collection location varies from show to show, please check the collection point when making a booking.

Please note: Mobility equipment hire is only available during show open times.

When accompanying somebody in the capacity of carer, your entry to the Show is free of charge. To request a carer ticket, email our ticket provider at: festivalofquilts@seetickets.com
Please note carers accompanying a VIP ticket holder will be allowed access to the VIP lounge but are not entitled to any additional benefits associated with the VIP package.

Yes, guide dogs are welcome at the Show.

Yes, although we do not provide any child minding or crèche facilities. If your child is under 5 their entry to the Show will be free, between the ages of 5 and 18 they will be entitled to a child ticket and after 18 they will need to purchase an adult ticket. Please follow this link for ticket price information.

Please follow this link for information on catering at the Show.

There will be two cloakrooms open, one adjacent to Hall 8 and the other adjacent to Hall 9. Bags and luggage can also be left here. There is a small charge per item for the use of the cloakroom (£1). If these cloakrooms fill up, the NEC will open an additional one adjacent to Hall 6.

Please note if you have purchased a VIP ticket you can use the VIP cloakroom free of charge.

There are a number of ATM’s in the Atrium, opposite Hall 8 Main entrance, opposite Hall 9 main entrance, next to Hall 6 main entrance and opposite Hall 17 main entrance. Unfortunately all these machines charge you to take your cash out, so it’s wise to bring plenty of cash with you. There is a ‘free’ machine on the piazza by Natwest bank and also by the train station.

Unfortunately we do not have a floor plan available before the show. However, you can buy a show guide in advance. This will be posted to you one week prior to the event. Advance copies can be ordered up until midday on Friday 24th July by calling 0844 858 6749.

Show guides are posted one week prior to the event. If you have not received your show guide within four days of the event please contact us on mail@twistedthread.com

Yes, Tickets to The Festival of Quilts are day specific.

However Group tickets are not day specific.

Please email mail@twistedthread.com with your order number and your request. Ticket swaps are subject to availability.

Yes, workshop tickets are sold in advance both online or by calling 0844 858 6749. They are available in advance until midnight on Sunday 26th July. Please follow this link for more Workshop information

Any remaining tickets will be sold at the show from the Workshop Booking Desk. Please note tickets are on a first come first served basis and are non-refundable.

If you have booked a Quick & Easy workshop all your materials will be provided for you.

If you have booked an Academy class it will say on your email confirmation whether a supply list is needed, you can find supply lists for all the Academy classes here, for some classes you will need to pay a fee to the tutor for materials, please bring this in cash (again this would of been indicated in your email confirmation) and for some Academy classes everything will be provided for you within the price of the class.

N.B sewing machines are provided for every class that requires them.

If you have elected the e-ticket option you should receive it immediately after purchase. If you have opted for your ticket to be posted to you then you should receive your tickets within 2 weeks of booking. If you have any queries regarding tickets please contact See Tickets, our ticketing company, on 0844 858 6749.

If you have not received your ticket you will still be able to gain access to the Show by bringing with you the booking reference number provided to you when you purchased your tickets and taking it to the Box Office as soon as you arrive at the Show.

As usual, rucksacks larger than 55 x 40 x 20cm will not be permitted into the venue but can be left in the cloakroom. The reason for the ban is to help protect the quilts from damage.

Yes, we run a free shuttle bus runs on a loop throughout show opening hours (we also have a late shuttle bus on Friday and Saturday evening until 8.15pm for visitors who are taking part in Twilight workshops).

The shuttle bus picks up from:
– the front gate of the NEC (next to the Premier Inn)
– The Holiday Inn
– The Hilton Hotel
– The Crown Plaza
– The Genting (next to the Nike store)
The shuttle drops of outside Atrium 2, opposite Hall 8.

Customer safety remains a priority at our shows and bag checks on entry to the venue will take place – so please allow a little extra time. These checks are taking place as you enter the building (not the show itself), so there shouldn’t be any more congestion or delays than usual at the entrance. You will be allowed to take any personal belongings with you to the show (including refreshments, cameras etc).

We are sorry, but all tickets are non-refundable. (Except for Groups, please see the groups Terms & Conditions for further info)

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